All questions regarding internet orders, including inventory status and tracking information, are answered via email. We reply promptly to every email that we receive.

You will also be provided with a phone number for customer service on your order confirmation.

Outlet Store (location for InStore Pickup, limited inventory)

** Employees of our Outlet Store are not involved in processing your order. All questions regarding internet orders are answered promptly via email.

Orders must be at least $25, not including shipping. Your credit card will not be charged until we ship your order. An email will acknowledge receipt of your order, while a second email will confirm that your order is prepared for shipment and provide you with tracking information. We will contact you if there is any problem with your order.

To the best of our knowledge, all items listed on our web pages are currently available. Orders containing out-of-stock items will require an additional 1 to 3 business days to fill. While we make every effort to show accurate product listings on our website, boozebros.com is not responsible for typographical, pricing errors, and omissions.

We begin processing most orders immediately. Thus, there is a $5 re-stocking fee charged for all cancelled orders. If your order has shipped, there is an additional $15 charge to recall the package.

Please contact us via email with any further questions.

You must be at least 21 years of age to purchase beverages containing alcohol. By placing your order, you have represented to BoozeBros.com that you are at least 21. All alcohol deliveries must be received by an adult of legal drinking age. PROOF OF AGE and signature will be REQUIRED UPON DELIVERY, the fee for which is calculated into the shipping prices that we charge.

Three attempts to deliver your packages will be made by the carrier. If after three attempts an adult is not available to sign for the packages, and the package is returned to us, you will refunded the purchase amount minus a $5 restocking fee. Shipping charges are non-refundable.

Federal, state and local laws, rules, and regulations governing the shipment of alcoholic beverages vary. Many states restrict the shipment of wine. Title of the wine that you order passes to you upon purchase. The buyer is solely responsible for the shipment of alcoholic beverages purchased from boozebros.com. We make no representations concerning your legal rights to ship or receive wine into any state outside of Nevada. By placing this order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected designation. In some instances state law regulates product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill order requests. For more information on state laws concerning shipments of alcohol, visit wineinstitute.org.

Your local government in Texas, Utah, or West Virginia DOES NOT PERMIT the shipment of beverages containing alcohol into your state.

If you reside in one of the following states, we are allowed by law to ship bevarages containing alcohol ONLY TO A LICENSED RETAILER (your local liquor store or restaurant): Alabama, Arkansas, Maryland, Massachusetts, Mississippi, New York, Pennsylvania.^{1, 2}

Federal Express (FedEx) is our carrier of choice for value, expediency, and efficiency. We offer three shipping options:

We will deliver your order within the Reno/Sparks area for $10. Or we will prepare your order for InStore pickup for free. Please allow 1-4 business days to prepare your order. We will notify you via email when your order is ready for pickup or delivery.

Your purchases are packed and shipped in carriers approved for wine shipping. They are the strongest, safest way to ship bottles of wine. Wines will not be shipped in their original cases, unless noted otherwise. We apply insurance to every package, the fee for which is calculated into the shipping prices that we charge.

¹Shipping to citizens of West Virginia living in the following zip codes is NOT allowed: 54009, 54013, 54023, 54027, 54035, 54039, 54043, 54049, 54075, 54087, 54097, 54099, 54103. Alaska deliveries are limited to the Anchorage, Juneau, Fairbanks, Ketchikan, Kodiak, Sitka, and Valdez areas only via FedEx Express; Anchorage, Juneau, Fairbanks, Ketchikan, and Kodiak areas only via FedEx Ground.

² Residents of New Hampshire are required to pay 8% Sales Tax. Residents of Nevada are required to pay 7.375% Sales Tax.

We begin processing most orders immediately. Thus, there is a $5 re-stocking fee charged for all cancelled orders. If your order has shipped, there is an additional $15 charge to recall the package.

We apply insurance to every package, the fee for which is calculated into the shipping prices that we charge. In the event of breakage or loss of a parcel, a complete refund will be made to the purchaser, which will include the price paid for the wine, as well as the complete shipping cost and any applicable taxes. If the product arrives damaged, please contact us immediately. Save all boxes and packing materials. BoozeBros.com, however, is not liable for loss, damage, or delay caused by events beyond our control.

Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order. In these cases, we do not charge a restocking fee; shipping charges, however, are not refundable. Following the wine trade tradition, all bottles ten years or older are purchased at the buyer's risk. We do not guarantee vintage for bottles priced under $15.

Contact our Customer Service department via email if more information is needed.

The following table provides an ESTIMATED dollar cost of shipping bottles of AVERAGE size and weight to different states from our warehouse in Nevada. Lighter bottles cost less to ship, and heavier bottles cost more. We weigh each package and charge you the specific cost of shipping your order.

We at BoozeBros.com LLC pride ourselves on providing our customers and visitors to our website with a range of exciting online products and services. This privacy policy explains why and how BoozeBros.com collects certain personal information from both our customers and visitors, and what we do with that information. Personal information from our customers and visitors is used to enable BoozeBros.com to deliver our online products and services to our customers and visitors. For example most of our products and services require some form of registration and a payment to be made. Some of the information we collect is used to help BoozeBros.com develop and improve the quality of our products and services, which in turn, provides both our customers and visitors with a more satisfying and enjoyable online experience. Customer's email addresses and other personal information provided by customers may be used to enable us to send promotional material (on other products and services) that we consider may be of interest to customers. However, customers may at any time, notify us that they do not wish to receive this material. Unlike many retailers, we will actually remove your name from our mailing list upon your request. BoozeBros.com collects and stores personal information that is voluntarily provided by our customers as part of doing business with us. Such information may include customer's full name, date of birth, addresses (including home, postal and email address) and telephone numbers. We also collect and securely store Customer's payment details such as their credit card details (where necessary). BoozeBros.com LLC collects this personal information and makes use of these details to provide you with our products and services and to better manage our relationship with you. When visitors view our website, our web servers record anonymous information such as the time and date this website is viewed and the web pages/URL's requested. This information assists us to improve the structure of our website and monitor its performance.boozebros.com makes use of cookies on this website. Cookies are pieces of information that a Website transfers to a visitor's hard drive for recordkeeping purposes. The browser stores the information and sends the information back to the server each time a visitor requests a web page from the server. Cookies are an industry standard and are used by the majority of website operators. By keeping a record of how and when visitors view our website, cookies help us see which web pages are popular and which are not. Many improvements and updates to our website are based on such data as the total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide products and services that are better tailored to our customers and visitors needs. Most browsers are initially set up to accept cookies. Visitors can reset their browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our website, or the products and services provided through our website, may not function properly, or may be considerably slower if you do not enable cookies on your Internet browser. BoozeBros.com website servers register the type of web browsers that visitors are using and their IP address when visitors access our website. BoozeBros.com collects IP addresses for the purposes of system administration, to report aggregate traffic information to our customers, fraud detection and to generally audit the use of our website. When visitors request pages from our website, our servers may log the visitor's IP addresses. BoozeBros.com does not normally link IP addresses to any personal information, which means that a visitor's session will be logged, but the visitor otherwise remains anonymous.boozebros.com can and will use IP addresses to identify a visitor when it is necessary to enforce compliance with our terms of service or to protect the integrity of our services and website, as well as to protect our interests and those of our customers. BoozeBros.com LLC takes all reasonable steps to protect the privacy of our customers and visitors and to ensure that the personal information we collect and store is protected against unauthorized disclosure to third parties. However, there may be times when BoozeBros.com may be required to disclose personal information of a customer or visitor without their consent. This may occur where we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against the customer, visitor or another person who may be causing injury to or interference with (either intentionally or unintentionally) the rights or property of BoozeBros.com or its subsidiaries, other customers or anyone else that could be harmed by such activities; or as required by law. Visitors should be aware that there are links to third party websites on our website. If you "click" on a link contained on our site, the "click" may result in you leaving our site and your browser being redirected to a website owned and controlled by a third party. In this case, BoozeBros.com recommends that you refer to the privacy statement of the websites you visit. Neither BoozeBros.com nor its subsidiaries have any control over and hence, accepts no responsibility for the content of these sites or the actions of the operators in relation to the collection of personal information of users of these sites. While BoozeBros.com LLC and our subsidiaries make every effort to protect your personal information and your privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk. Customers and visitors should keep in mind that whenever you give out personal information online, there is a risk that the information can be intercepted and used by third parties without our knowledge. BoozeBros.com is in no way responsible or liable for the misuse of personal information obtained in this manner. If BoozeBros.com holds your personal information, we will, where possible, provide you with reasonable access to the information upon your request. BoozeBros.com will take reasonable steps to correct the information upon being put on notice by the customer, so that at all times, it is accurate, complete and up to date. By using this website, you signify your assent to the terms and conditions contained herein (as amended from time to time). If you do not agree to be bound by its terms, we kindly ask that you do not use our services or our website.